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New social housing customer

Kenna Electrical has recently contracted with Newham Borough Council to provide an on-going maintenance and repair service for their social housing portfolio.? We will be upgrading the electrical installations in void properties and installing new kitchens and bathrooms.? We?ll also be providing a reactive repair service for tenanted properties.

We were awarded this contract on the strength of our experience in the social housing sector, the quality of response and customer service we provide and the value for money we deliver.

The London Borough of Newham lies to the east of the City, bordering the county of Essex and the Thames to the south.? Major landmarks within its boundaries include London City Airport, the new Stratford shopping centre and the Queen Elizabeth Olympic Park, scene of the highly successful 2012 Games.

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Using IT to drive better service

Kenna Electrical is committed to delivering quality work backed by excellent customer service.? We seek to improve continuously on each count and to support this we have recently implemented the GeoOp job management system.

GeoOP enables us to schedule and track jobs in real-time, prepare complete quote on-site the spot and create and send all required documentation on the spot.? GeoOp gives us greater visibility on all jobs and provides essential information when and where required by Kenna and our customers.

At the practical level our engineers can receive job details on their mobile / tablet, immediately click onto Google Maps to locate the property, complete timesheets on-line, upload photos of the work, and collect customer signatures straight into the application.

We?re delighted with the difference we?re seeing and this is already transferring into increased efficiency and higher customer satisfaction.? This IT investment will improve the effectiveness of our business with benefits for everyone.

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Introducing our Gas Safe service

Kenna Electrical is increasing the range of services we can offer customers by embarking on becoming registered as a Gas- Safe contractor.? In the near future we will be able to carry out gas heating installations and repairs, conduct safety checks and issue landlord certificates.

Watch this space for further news.